Return Policy

You may return our product with the original receipt via UPS or insured parcel post paid for by you, the customer. The product must be undamaged; there is no refund for a product that has beendamaged. Large orders are not refundable. There is no refund on components and or obsolete components.

All returns must include a Return Material Authorization (RMA) number, which can be obtained by Phone or e-mail. Any package returned without prior authorization will not be accepted.

Optimal-Power is not responsible for customs charges, which include duties, taxes, brokerage fees, etc.; these are the sole responsibility of the customer recipient.

Optimal-Power will charge 25% restocking fee if the product is returned undamaged with in 30 days of purchase. Please note there is NO return after 30 days.